Gaming should always be fun — never a source of stress or financial hardship. fixbet is committed to giving every Filipino player the tools, information, and support they need to stay in control.
Online gaming is intended for entertainment only. fixbet strictly enforces the 21 years of age or older requirement for all players. If gambling is negatively affecting your life or the lives of people around you, please use the tools and resources on this page to get help immediately.
At fixbet, responsible gaming is not just a checkbox — it is a core part of how we operate. We believe that every Filipino player deserves a safe, fair, and enjoyable gaming experience, and that means giving you real control over how you play. Whether you are spinning slots, joining a live bingo session, or trying your luck at the live casino tables, fixbet wants your time on the platform to be a positive one.
fixbet operates under the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR), which sets strict standards for player protection and responsible gaming practices. fixbet takes these obligations seriously and goes beyond the minimum requirements to ensure that our players have access to meaningful tools and support.
This page explains everything you need to know about responsible gaming at fixbet — from the tools available to you, to the warning signs of problem gambling, to where you can get help if you or someone you know needs it. We encourage every fixbet player to read this page carefully and to make use of the resources available.
Under Philippine law and PAGCOR regulations, participation in casino-style gambling — including online gaming — is strictly restricted to individuals who are twenty-one (21) years of age or older. This is not a guideline; it is a legal requirement, and fixbet enforces it without exception.
Every fixbet player is required to complete age verification as part of the Know Your Customer (KYC) process before full platform access and withdrawals are enabled. Valid government-issued identification — such as a PhilSys National ID, passport, or driver's license — must be submitted to confirm your age and identity.
If you are a parent or guardian and you believe a minor may have accessed the fixbet platform using your device or account, please contact fixbet support immediately. fixbet will investigate and take appropriate action without delay.
Problem gambling can affect anyone — regardless of age, income, or background. The earlier it is recognized, the easier it is to address. fixbet encourages all players to regularly check in with themselves and be honest about their gaming habits. Here are some common warning signs to watch out for:
You find yourself spending more money on gaming than you originally planned, or more than you can comfortably afford to lose.
You chase losses — continuing to play in an attempt to win back money you have already lost.
Gaming is taking up more and more of your time, to the point where it is affecting your work, studies, or relationships.
You feel restless, irritable, or anxious when you are not able to play, or when you try to cut down on gaming.
You have borrowed money, sold belongings, or used funds meant for essential expenses (rent, food, bills) to fund your gaming.
You hide your gaming activity from family members or friends, or feel the need to lie about how much time or money you spend on gaming.
You have tried to stop or cut back on gaming but found it difficult or impossible to do so on your own.
If you recognize any of these signs in yourself or someone you care about, please do not wait. Use the self-exclusion and limit tools available on fixbet, and consider reaching out to a professional support service. There is no shame in asking for help — it is the responsible thing to do.
fixbet provides a comprehensive set of responsible gaming tools that are available to all registered players at any time. These tools are designed to help you stay in control of your gaming activity and to intervene early if your habits start to become a concern. All tools can be accessed through your fixbet account settings or by contacting fixbet support.
Set a maximum amount you can deposit into your fixbet account per day, week, or month. Once your limit is reached, no further deposits are accepted until the period resets. Limits can be lowered immediately; increases take effect after a 24-hour cooling-off period.
Set a cap on how much you are willing to lose within a given time period. When your loss limit is reached, fixbet will prevent further wagering until the period resets. This tool is especially useful for players who want to protect their bankroll.
Set a maximum duration for each gaming session. When your session time limit is reached, fixbet will display a reminder and, if you choose, automatically log you out. This helps prevent extended gaming sessions that can lead to impulsive decisions.
Take a short break from gaming without fully closing your account. Cooling-off periods can be set for 24 hours, 48 hours, 72 hours, or up to 30 days. During this period, you will not be able to log in or place any wagers on fixbet.
Enable periodic pop-up reminders that show you how long you have been playing and how much you have wagered in the current session. These gentle nudges help you stay aware of your gaming activity in real time.
Permanently or temporarily block yourself from accessing the fixbet platform. Self-exclusion is the strongest tool available and is recommended for players who feel they have lost control of their gaming. See the dedicated section below for full details.
One of the most effective ways to keep your gaming under control is to set clear financial boundaries before you start playing. fixbet makes it easy to set deposit and loss limits directly from your account dashboard. Here is how it works:
fixbet strongly recommends that all players set deposit and loss limits when they first create their account — before they start playing. Deciding on your limits when you are calm and clear-headed is always better than trying to stop yourself in the heat of the moment.
Self-exclusion is the most powerful responsible gaming tool available at fixbet. When you self-exclude, your fixbet account is blocked and you will not be able to log in, deposit, or place any wagers for the duration of the exclusion period. fixbet offers the following self-exclusion options:
To activate self-exclusion, go to your fixbet account settings and select the Responsible Gaming section, or contact fixbet support directly. Self-exclusion requests are processed within 24 hours. During the exclusion period, fixbet will also suppress all marketing communications to your registered email and mobile number.
fixbet also participates in the PAGCOR-administered exclusion registry. Players who self-exclude through fixbet may also be registered on the national exclusion list, which covers all PAGCOR-licensed gaming operators in the Philippines.
It is easy to lose track of time when you are in the middle of an exciting gaming session. fixbet's Reality Check feature sends you a pop-up notification at regular intervals — every 30 minutes, 1 hour, or 2 hours, depending on your preference — reminding you of how long you have been playing and how much you have wagered in the current session.
When a Reality Check notification appears, you have the option to continue playing or to end your session immediately. This simple pause gives you a moment to reflect on whether you are still playing for fun or whether it might be time to stop.
Session timeouts work similarly: you set a maximum session length, and when that time is reached, fixbet will automatically log you out. You can set session timeouts from as little as 30 minutes up to 8 hours. Combined with deposit limits and loss limits, session timeouts form a powerful three-layer protection system for responsible gaming at fixbet.
Beyond the tools fixbet provides, responsible gaming is also about the habits and mindset you bring to every session. Here are some practical tips that every fixbet player in the Philippines should keep in mind:
If you feel that gambling has become a problem for you or someone close to you, please reach out for help. Problem gambling is a recognized condition, and professional support is available in the Philippines. You do not have to face it alone.
fixbet's responsible gaming support team is available to assist you with activating any of the player protection tools described on this page, or simply to talk through your concerns. You can reach the fixbet support team at any time via the contact details in your account dashboard.
PAGCOR Responsible Gaming
The Philippine Amusement and Gaming Corporation provides responsible gaming guidance and resources for Filipino players through its official channels.
National Center for Mental Health (NCMH)
The NCMH provides mental health support services across the Philippines, including counseling for behavioral addictions such as problem gambling.
Gamblers Anonymous Philippines
A peer support fellowship for people who want to stop gambling. Meetings are held in Manila, Cebu, Davao, and other major cities across the Philippines.
fixbet Support Team
Contact fixbet directly to activate self-exclusion, set limits, or discuss any responsible gaming concerns. Email: [email protected]
fixbet is deeply committed to preventing underage gambling. In addition to the mandatory 21+ age verification process, fixbet encourages parents and guardians to take proactive steps to prevent minors from accessing online gaming platforms.
If you suspect that a minor has accessed the fixbet platform, contact fixbet support immediately at [email protected]. fixbet will investigate and take immediate action.
Six pillars of player protection at fixbet
fixbet operates within the PAGCOR regulatory framework and adheres to all responsible gaming standards mandated for licensed online gaming operators in the Philippines.
Every fixbet player must verify their age with a valid government-issued ID before full platform access is granted. No exceptions, no workarounds — 21+ is the rule.
Deposit limits, loss limits, session time limits, and cooling-off periods — all available in your fixbet account settings and adjustable at any time to match your personal comfort level.
Temporary or permanent self-exclusion is available to all fixbet players. Once activated, exclusions are strictly enforced and cannot be reversed during the exclusion period.
fixbet's responsible gaming support team is available to help you activate tools, discuss concerns, or connect you with professional support services in the Philippines.
Players who activate self-exclusion or cooling-off periods are automatically removed from all fixbet marketing lists. No promotional emails, no bonus offers — just space to recover.
fixbet is built for Filipino players who want great games, fair play, and a platform that genuinely looks out for them. Set your limits, play within your means, and enjoy the experience — that is what fixbet is all about.
21+ only. Gambling is addictive. Know when to stop.