fixbet Privacy Policy

1. Introduction

fixbet ("fixbet," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the fixbet online gaming platform ("Platform"). This Privacy Policy ("Policy") describes how fixbet collects, uses, stores, discloses, and protects personal information in connection with your use of the fixbet website, mobile interface, and all associated services.

This Policy applies to all registered players, visitors, and any other individuals whose personal data is processed by fixbet in connection with the Platform. By registering for a fixbet account or using the Platform in any capacity, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

fixbet operates in compliance with the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines, its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). Where applicable, fixbet also observes the data protection standards required by PAGCOR and other relevant regulatory bodies.

This Policy should be read alongside the fixbet Terms & Conditions, which govern your overall use of the Platform.

2. Personal Data We Collect

fixbet collects the following categories of personal data from users of the Platform:

3. How We Collect Your Data

fixbet collects personal data through the following means:

• Direct interactions: Data you provide when registering for a fixbet account, completing KYC verification, making deposits or withdrawals, contacting fixbet support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, server logs, and similar tracking technologies.
• Third-party sources: Identity verification data from KYC service providers; fraud detection signals from security partners; payment confirmation data from payment processors such as GCash, PayMaya, and banking partners.
• Regulatory sources: Information received from PAGCOR, the Anti-Money Laundering Council (AMLC), or other regulatory authorities in connection with compliance obligations.

4. How fixbet Uses Your Personal Data

fixbet processes your personal data for the following purposes:

• Account management: Creating, maintaining, and administering your fixbet account, including authentication and account security.
• Service delivery: Enabling you to access and use all features of the fixbet Platform, including games, promotions, and customer support.
• Payment processing: Processing deposits, withdrawals, and refunds through your chosen payment method in Philippine Peso (₱).
• Identity verification (KYC): Verifying your identity and age (21+) in compliance with PAGCOR requirements and Philippine anti-money laundering regulations.
• Regulatory compliance: Meeting fixbet's legal obligations under Philippine law, including reporting obligations to PAGCOR and the AMLC.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, cheating, and other prohibited conduct on the Platform.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behavior and administering responsible gaming tools such as deposit limits and self-exclusion.
• Communications: Sending you account-related notifications, transaction confirmations, and — where you have opted in — promotional communications about fixbet offers and new features.
• Platform improvement: Analyzing usage data to improve the fixbet Platform, fix bugs, and develop new features.
• Legal proceedings: Establishing, exercising, or defending legal claims involving fixbet.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, fixbet processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and fixbet — i.e., to operate your account and deliver the gaming services you have signed up for.
• Legal obligation: Processing required to comply with fixbet's obligations under Philippine law, including PAGCOR regulations, the Anti-Money Laundering Act, and the Data Privacy Act itself.
• Legitimate interests: Processing necessary for fixbet's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Personal Data

fixbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. fixbet may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya/Maya, BPI, BDO, Metrobank, UnionBank, and other banking partners, for the purpose of processing your deposits and withdrawals.
• KYC and identity verification providers: Third-party services engaged to verify your identity and age in compliance with regulatory requirements.
• Game providers: Licensed game software providers whose games are available on the fixbet Platform, to the extent necessary to deliver game services and resolve disputes.
• Fraud prevention and security partners: Third-party services that assist fixbet in detecting and preventing fraudulent activity and ensuring platform security.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities, where required by law or regulatory obligation.
• Legal and professional advisors: Lawyers, auditors, and other professional advisors engaged by fixbet, subject to professional confidentiality obligations.
• Law enforcement: Philippine law enforcement agencies, where fixbet is legally required or permitted to disclose personal data.

All third parties with whom fixbet shares personal data are required to handle that data in accordance with applicable data protection laws and fixbet's data processing requirements.

7. Cookies & Tracking Technologies

fixbet uses cookies and similar tracking technologies to operate and improve the Platform. The following types of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. These cannot be disabled without affecting Platform functionality.
• Functional cookies: Remember your preferences and settings (e.g., language, display preferences) to provide a more personalized experience on fixbet.
• Analytics cookies: Collect anonymized data about how users interact with the fixbet Platform, helping us understand which features are most used and where improvements can be made. This data is aggregated and does not identify individual users.
• Security cookies: Used to detect and prevent fraudulent activity, bot traffic, and other security threats on the Platform.

You may control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of the fixbet Platform. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set.

8. Data Retention

fixbet retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general guide, fixbet applies the following retention periods:

• Account and identity data: Retained for the duration of your fixbet account and for a minimum of five (5) years following account closure, in compliance with Philippine anti-money laundering regulations.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act and PAGCOR regulations.
• KYC documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction, whichever is later.
• Gaming history: Retained for the duration of your account and for a minimum of two (2) years following account closure.
• Technical and usage data: Generally retained for up to twelve (12) months, after which it is anonymized or deleted.
• Support communications: Retained for up to three (3) years from the date of the communication.

Where fixbet is required by law to retain data for a longer period, the statutory retention period will apply. Upon expiry of the applicable retention period, personal data is securely deleted or anonymized.

9. Data Security

fixbet implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption of data in transit using industry-standard TLS (Transport Layer Security) protocols.
• Encryption of sensitive data at rest, including passwords (stored as salted hashes) and KYC documents.
• Access controls limiting personal data access to authorized fixbet personnel and service providers on a strict need-to-know basis.
• Regular security assessments, vulnerability scanning, and penetration testing of the fixbet Platform.
• Multi-factor authentication options for fixbet accounts to protect against unauthorized access.
• Monitoring systems to detect and respond to suspicious activity and potential data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, fixbet will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected users without undue delay, in accordance with the Data Privacy Act of 2012.

10. Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by fixbet:

• Right to be informed: The right to be informed of how your personal data is being collected and processed — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data fixbet holds about you, along with information about how it is being processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data fixbet holds about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to fixbet's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on fixbet's legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe fixbet has processed your personal data in violation of the Data Privacy Act.

To exercise any of the above rights, please contact the fixbet Data Privacy Officer using the contact details in Section 14 of this Policy. fixbet will respond to all verified requests within thirty (30) days. fixbet may request proof of identity before processing any data rights request.

11. Minors & Age Restriction

The fixbet Platform is strictly intended for individuals who are twenty-one (21) years of age or older, in accordance with Philippine gaming regulations. fixbet does not knowingly collect personal data from individuals under the age of 21.

If fixbet becomes aware that personal data has been collected from a person under 21 years of age, fixbet will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the fixbet Platform, please contact fixbet support immediately.

12. Third-Party Links & Services

The fixbet Platform may contain references to or integrations with third-party services, including payment processors and game providers. These third parties operate under their own privacy policies, which fixbet does not control. fixbet is not responsible for the privacy practices of any third-party service providers. fixbet recommends that you review the privacy policies of any third-party services you interact with in connection with your use of the fixbet Platform.

13. Changes to This Privacy Policy

fixbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or fixbet's data processing practices. The date of the most recent revision is indicated at the top of this page. Where changes are material, fixbet will provide reasonable notice to registered users via email or a prominent notice on the Platform prior to the changes taking effect. Your continued use of the fixbet Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

fixbet encourages you to review this Privacy Policy periodically to stay informed of how your personal data is being protected.

14. Contact & Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or fixbet's handling of your personal data, please contact the fixbet Data Privacy Officer:

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated. The NPC can be reached through its official government channels.